The complexity of the utilities business requires the front office to access multiple systems simultaneously. This means that the efficiency and quality of customer service can be significantly improved.

ITGest is developing solutions that simplify front-office processes through the unified desktop concept. This way, the operators are focused on the process and not on the systems where the information resides or where they have to update it. Not only reduces attendance times, but also the time and cost of user’s training (learning curve), enforcing business rules and increasing processes’ compliance.

Digital Life

DIGITAL_LIFE_SVG@1xOperational Technologies OTCustomer (Prosumer)Information TechnologyITIOT - CONNECTED WORLDEnergy network, Engineering and AssetsIT and Communications InfrastructurePROCESSES

Digital Life

DIGITAL_LIFE_SVG@1xOperational Technologies OTCustomer (Prosumer)Information TechnologyITIOT - CONNECTED WORLDEnergy network, Engineering and AssetsIT and Communications InfrastructurePROCESSES

It is all
about
customers

Know your customer

Speak with him effectively

Become a trusted advisor

Change from reactive interactions based on service disruption or collection

It is all about customers

Know your customer

Speak with him effectively

Become a trusted advisor

Change from reactive interactions based on service disruption or collection

Obstacles

Compromised user experience leads
to users inefficiency

Disrupted processes and lack of systems integration

Mobility is an add-on not enabled by the processes

Ageing workforce and knowledge retention

IT… flood of data due to IoT and,
privacy requirements

Obstacles

Compromised user experience leads
to users inefficiency

Disrupted processes and lack of systems integration

Mobility is an add-on not enabled by the processes

Ageing workforce and knowledge retention

IT… flood of data due to IoT and,
privacy requirements

De-couple the presentation layer
from the business logic and the systems

Simplify the user interface

Paradigm Shift

De-couple the presentation layer
from the business logic and the systems

Simplify the user interface

Paradigm Shift